Our supply-chain experts provide a thorough analysis of business policies and helps bridge the gaps between operations support, logistics, transportation, procurement, and customer service.

Clients typically engage ADecTec when they find their commercial “off–the-shelf” planning systems can’t provide solutions to their problems. Our client engagements have ranged from complete logistics process design to focused solutions such as a warehouse stocking policy. Recent logistics engagements have ranged from 12 weeks to 6 months, depending on the nature of project and the scope of work.

Customer Service

We worked with a large consumer products supplier and manufacturer to re-design customer order policies. The client managed multiple manufacturing locations and warehouses and identified improved customer service metrics and increased cube utilization as key business objectives. We identified the ordering patterns of their customers, their product segmentations and product shipping practices and incorporated them into the new ordering policy. We then recommended a step-by-step plan of action to implement the ordering policy for each customer group. The recommended approach helped improve the cube factor and cut down the lead-time.

Forecasting

A manufacturer with a large portfolio of promotional SKUs challenged ADecTec to revamp its forecasting process. We began by identifying and segmenting customers and SKUs by the degree of variability that each added to the forecast. This helped the client focus on their most chaotic SKUs and customers. We also helped the client establish a collaborative forecasting practice with the customers who had the highest degree of forecast errors. The new approach enabled the client to reconfigure inventories and improve customer service levels. The forecasting accuracy increased to 86% from 65% and the inventory levels were reduced by 20%.